diff --git a/src/cron/service/failure-alerts.account-routing.test.ts b/src/cron/service/failure-alerts.account-routing.test.ts
index 3d61c1c7d951..3f27a8bcc9f7 100644
--- a/src/cron/service/failure-alerts.account-routing.test.ts
+++ b/src/cron/service/failure-alerts.account-routing.test.ts
@@ -9,25 +9,64 @@ import { resolveFailureAlert } from "./failure-alerts.js";
 import { createCronServiceState, type DeferredCronNotifications } from "./state.js";
 import { applyJobResult } from "./timer.js";
 
+function stripTestTargetPrefix(raw: string, prefixes: readonly string[]): string | undefined {
+  const target = raw
+    .trim()
+    .replace(new RegExp(`^(?:${prefixes.join("|")}):`, "i"), "")
+    .trim();
+  return target || undefined;
+}
+
+function normalizeDiscordTestTarget(raw: string): string | undefined {
+  const target = raw.trim().toLowerCase();
+  if (!target) {
+    return undefined;
+  }
+  if (target.startsWith("discord:channel:")) {
+    return target.slice("discord:".length);
+  }
+  if (target.startsWith("discord:")) {
+    return `user:${target.slice("discord:".length)}`;
+  }
+  return /^(channel|user):/.test(target) ? target : `channel:${target}`;
+}
+
 describe("cron failure alert account routing", () => {
   beforeEach(() => {
+    const pluginSpecs = [
+      {
+        id: "telegram",
+        aliases: [],
+        targetPrefixes: ["telegram", "tg"],
+        normalizeTarget: (raw: string) => {
+          const target = stripTestTargetPrefix(raw, ["telegram", "tg"]);
+          return target ? `telegram:${target}` : undefined;
+        },
+      },
+      {
+        id: "googlechat",
+        aliases: ["gchat", "google-chat"],
+        targetPrefixes: ["googlechat", "google-chat", "gchat"],
+        normalizeTarget: (raw: string) =>
+          stripTestTargetPrefix(raw, ["googlechat", "google-chat", "gchat"]),
+      },
+      {
+        id: "discord",
+        aliases: [],
+        targetPrefixes: ["discord"],
+        normalizeTarget: normalizeDiscordTestTarget,
+      },
+    ];
     setActivePluginRegistry(
       createTestRegistry(
-        [
-          { id: "telegram", aliases: [], targetPrefixes: ["telegram", "tg"] },
-          {
-            id: "googlechat",
-            aliases: ["gchat", "google-chat"],
-            targetPrefixes: ["googlechat", "google-chat", "gchat"],
-          },
-        ].map(({ id, aliases, targetPrefixes }) => {
+        pluginSpecs.map(({ id, aliases, targetPrefixes, normalizeTarget }) => {
           const plugin = createChannelTestPluginBase({ id });
           return {
             pluginId: id,
             plugin: {
               ...plugin,
               meta: { ...plugin.meta, aliases },
-              messaging: { targetPrefixes },
+              messaging: { targetPrefixes, normalizeTarget },
             },
             source: `test:${id}`,
           };
@@ -199,6 +238,19 @@ describe("cron failure alert account routing", () => {
       jobAlert: undefined,
       expected: { channel: "slack", to: undefined, accountId: undefined },
     },
+    {
+      name: "does not equate Discord user and channel targets with the same id",
+      globalAlert: { enabled: true, after: 1 },
+      deliveryChannel: "discord",
+      deliveryTo: "1234567890",
+      jobAlert: { channel: "discord", to: "discord:1234567890" },
+      expected: {
+        channel: "discord",
+        to: "discord:1234567890",
+        accountId: undefined,
+        threadId: undefined,
+      },
+    },
     {
       name: "does not inherit the primary account for a webhook",
       globalAlert: {
@@ -309,6 +361,13 @@ describe("cron failure alert account routing", () => {
       failureAlert: { channel: "googlechat", to: "googlechat:RoomA" },
       expectedChannel: "googlechat",
     },
+    {
+      name: "plugin-normalized equivalent",
+      deliveryChannel: "discord",
+      deliveryTo: "1234567890",
+      failureAlert: { channel: "discord", to: "discord:channel:1234567890" },
+      expectedChannel: "discord",
+    },
   ])("keeps the primary account and topic on $name failure alerts", (testCase) => {
     const { failureAlert } = testCase;
     const sendCronFailureAlert = vi.fn(async () => undefined);
diff --git a/src/cron/service/failure-alerts.ts b/src/cron/service/failure-alerts.ts
index eff8805c7a0c..33e60c5f5856 100644
--- a/src/cron/service/failure-alerts.ts
+++ b/src/cron/service/failure-alerts.ts
@@ -3,10 +3,8 @@ import { normalizeOptionalLowercaseString } from "@openclaw/normalization-core/s
 import { truncateUtf16Safe } from "@openclaw/normalization-core/utf16-slice";
 import type { FailoverReason } from "../../agents/embedded-agent-helpers/types.js";
 import { normalizeAnyChannelId } from "../../channels/registry-normalize.js";
-import {
-  resolveTargetPrefixedChannel,
-  stripTargetProviderPrefix,
-} from "../../infra/outbound/channel-target-prefix.js";
+import { resolveTargetPrefixedChannel } from "../../infra/outbound/channel-target-prefix.js";
+import { normalizeTargetForProvider } from "../../infra/outbound/target-normalization.js";
 import type { CronFailureNotificationDelivery, CronJob, CronMessageChannel } from "../types.js";
 import type { CronServiceState, DeferredCronNotifications } from "./state.js";
 
@@ -53,11 +51,12 @@ function resolveFailureAlertChannel(channel: unknown, to?: string): CronMessageC
 }
 
 function normalizeFailureAlertRecipient(channel: CronMessageChannel, to: string): string {
-  if (resolveTargetPrefixedChannel(to) !== channel) {
+  try {
+    return normalizeTargetForProvider(channel, to) ?? to;
+  } catch {
+    // Invalid loaded targets are distinct routes; they must not block run finalization.
     return to;
   }
-  // Canonicalize loaded-provider aliases only; recipient/topic ids can be case-sensitive.
-  return stripTargetProviderPrefix(to, to.slice(0, to.indexOf(":")));
 }
 
 function normalizeTo(input: unknown): string | undefined {